Terms and Conitions...

www.yourpiece.org is a Site operated by Ruthin Castle Estates Ltd ("We"), Castle Street, Ruthin, Denbighshire, LL15 2NU. 

This document informs you of the terms and conditions on which we supply any of the products listed on our website (the “Products”) to you, how you can use our website www.yourpiece.org (“our Site”), and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read these terms and conditions carefully before ordering any Products from our Site.  You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them.  Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Site.

1 Access to our Site

You are responsible for making all arrangements necessary for you to have access to our Site.  You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them. 
We reserve the right to restrict access to, withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period. We aim to update our Site regularly and may change the content at any time. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.

2 Intellectual Property

All copyright, database rights, trade marks and design rights (“Intellectual Property”) in our Site and in the material published on it belong to us and our licensors.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status as the authors of material on our Site must always be acknowledged by using the following copyright notice: © 2010 Your Piece Limited. The status of any identified contributors must also be acknowledged.

You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

You may not reproduce, copy or redistribute the design or layout of our Site, individual elements of our Site’s design, or any trade marks or logos of Your Piece Limited without the express written permission of Your Piece Limited.

If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

3 Your Data

We are committed to protecting and respecting your privacy. 
We may collect and process the following data about you:

  • Information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual;

  • Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site;

  • Details of transactions you carry out through our Site and of the fulfilment of your orders;

  • Information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised service.

We use information held about you in the following ways:

  • To ensure that content from our Site is presented in the most effective manner for you and for your computer.

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you signed up to our mailing list or have consented to be contacted for such purposes.

  • To carry out our obligations arising from any contracts entered into between you and us.

  • To notify you about changes to our service.

We use a trusted third party payment processor, HSBC Bank, to take your Product orders. We never see or hold details of your private payment information. You do not need to have an HSBC Bank account to purchase from this Site. HSBC will take payment on your behalf from any major credit card company.

If you do not want to receive e-mail from us then please do NOT sign up to our mailing list.  If you have signed up to our mailing list and have changed your mind, simply choose the Unsubscribe Link in any email you receive from us. This will ensure your name is removed and that you receive no further communications from us.

All information you provide to us is stored on our secure servers.  Although we will do our best to protect your personal data, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to our Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and your information will not be transferred outside of the European Economic Area.
We will not disclose your personal information to any third parties, save for in circumstances where we sell or buy any business or assets or in order to comply with any legal obligations.

The personal data you provide to us shall be processed in accordance with the provisions of the Data Protection Act. You have the right under the Act to request access to your personal data as well as the right to rectify and where applicable, erase any inaccurate, incomplete or immaterial personal data processed by Your Piece Limited.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

4 Use of our Site

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, any intentional misuse of our Site or the distribution of viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site.

5 Your status

By placing an order through our Site, you warrant that:

(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old;

6 How the Contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”).  The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation. 

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

7 The Products

The Products sold by us on this Site are registration certificates showing a temporary allocation of a portion of ancient castle walls of Ruthin Castle. You acknowledge that by purchasing a Product from us, you are purchasing no more than a Certificate showing the temporary allocation of a portion of the walls and not purchasing real property.  Although a Register of Allocation will be officially maintained by us, no transfer of legal title will take place.   

Each of the “ancient walls” of Ruthin Castle has been drawn to scale in elevation and plan by professional consultants and the elevation has been subdivided into grid format with each portion approximately 1000 square centimetre.  Due to the nature of the walls and access, although carried out in good faith no warranty can be provided as to the exact accuracy of the drawings or exact dimensions of wall portions contained within each grid reference and exact dimensions may change due to weathering or other effects of ageing.  Where walls are visible on both sides, the allocated portion on each elevation is deemed to extend to the depth of half the total wall depth.

The elevations designated as “ancient walls” may be entirely original but some portions may include repairs or be reconstructed due to conservation work or be portions of composite walls partially reconstructed or amended in the 19th century.  No warranty is given as to the exact composition of each portion individually or as to the exact age of each portion.

You will specify the product type of your choice at the time of purchase but portions of wall within each product type are allocated at random by us and cannot be specified by you or the recipient (if different).

The portions of walls allocated by the Registration Certificate may not be removed from their location, damaged, defaced or otherwise altered in any way.

The portion of wall is allocated for 10 years from purchase.

The conservation of the walls and the amount expended on such conservation is at our sole discretion and that of the owners of Ruthin Castle, and may or may not affect any particular portion.

Your access to view the portion of wall on any Registration Certificate is available only by prior arrangement with Ruthin Castle or their agent and is entirely at their discretion and subject to being within reasonable times of day and compliance with any applicable legislation including in particular any health and safety legislation.  Please note that due to the nature of the building it is impractical to provide access to all parts of the “ancient walls” for people with mobility restrictions.

8 Consumer Rights

If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Product.  In this case, you will receive a full refund of the price paid for the Product in accordance with our refunds policy (set out in section 10 below). 

To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation.  This provision does not affect your statutory rights.

9 Availability and Delivery

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. 

10 Risk and Title

The Products will be at your risk from the time of delivery and ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

11 Price

The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.  These prices include VAT in Malta if applicable but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide during the order placement process and depending upon the location of the recipient and method of delivery selected by you. 

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our Site contains a variety of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment for all Products must be by credit or debit card.  We accept payment by Visa and Mastercard.  Your credit card will be charged at the time you place your order.

If you start to place an order for Products and make a mistake, simply close your browser, re-open the site and start again. If you are still having problems try clearing your internet cookies and start again.

12 Our Refunds Policy

When you return a Product to us:

(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see section 8 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full.  However, you will be responsible for the cost of all delivery charges incurred including returning the item to us.

(b) for any other reason (for instance, because you have notified us in accordance with paragraph 20 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. 

We will refund any money received from you using the same method originally used by you to pay for your purchase.

13 Our Liability

Where our Site contains links to other Sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those Sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 

Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any user of our Site, or by anyone who may be informed of any of its contents.

The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
We warrant to you that any Product purchased from us through our Site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. 

Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:

(a) loss of income or revenue
(b) loss of business
(c) loss of profits or contracts
(d) loss of anticipated savings
(e) loss of data
(f) loss of data, or
(g) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise , even if foreseeable;
provided that this paragraph shall not prevent claims for loss of or damage to your tangible property that fall within the terms of paragraphs 5 and 6 above of this section 13 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this paragraph.

14 Import Duty

If you order Products from our Site for delivery outside Malta, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.

15 Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our Site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

16 Notices

All notices given by you to us must be given to Your Piece Limited at our registered office address or by e-mail to info@yourpiece.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in section 15 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

17 General

The Contract is binding on you and us and on your respective successors and assigns.  You may not transfer, assign, charge or otherwise dispose of a Contract, or any of our  rights or obligations arising under it, without our prior written consent.  We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

If any of these terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.

We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.  Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.
Nothing in this clause shall limit or exclude any liability for fraud.

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. 

You will be subject to the policies and terms and conditions in force at the time that you order Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Acceptance Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven days of the day notified in the Acceptance Confirmation as the commencement date of the Services).

These terms of use are governed by law of England and Wales.  The courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, a visit to or purchase from our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

We may revise these terms of use at any time by amending this page or by publishing notices elsewhere on our Site.
Any questions, comments and requests regarding these terms should be sent electronically to info@yourpiece.org.

Thank you for visiting our Site.